Custom Design Inquiry
If you are in need of custom patches you’ve come to the right place! We have in house artists who are available to help you make your design come to life if you don’t already have artwork. Use the contact form below for design specifics and patch pricing. Please include size and quantity and type for your patches. You can also contact us at lowandlethal@gmail.com. Before submitting an inquiry, please read the Custom Patch Terms & Conditions located below the contact form.
Custom Patch Terms & Conditions
- Artwork for a custom design requires a design fee priced at the discretion of Low + Lethal depending on complexity. The artwork will not be begun until the design fee is paid in full.
- Payment for custom patches is non refundable and non transferable.
- No refunds for custom patches. Embroidered patches have 2 customer approval gates, the first being digital artwork, the second being a picture of a patch sample prior to mass production. PVC patches have 3, digital artwork, mold rendering, and a picture of a sample patch. If artwork is provided by the customer, it constitutes as the first approval. If a customer is out of reach and does not respond to mold rendering or sample pictures within 48 hours, Low + Lethal reserves the right to approve on behalf of the customer. A customer approving all gates relieves Low + Lethal from liability of dissatisfaction of product outcome concerning design and color.
- Customers may receive compensation if the physical quality of the patch is in question. Determination on whether compensation is granted is at the discretion of Low + Lethal. Low + Lethal reserves the right to offer such refunds in store credit.
- Production of patches cannot be canceled, or halted. Production cannot be expedited or rushed.
- Customers must allow 3-4 weeks on average for receipt of custom embroidered patches. Allow 5-6 weeks for custom PVC patches.
- Ordering custom patches constitutes as agreement to these terms and conditions.
- Due to the nature of shipping to APO/FPO/DPO addresses, customer is responsible for verifying the operational status of the handling military post office. Packages are insured by USPS/ShipSurance, however a refund is not guaranteed and is at the discretion of the insuring organization. If a refund is denied by the insuring organization, the customer accepts all liability.